• Monitor installation progress.
• Respond promptly to customer inquiries via email, Viber, and other messaging platforms.
• Coordinate with customers regarding installation schedules and updates.
• Resolve field concerns and customer issues.
• Update customer information in HubSpot.
• File and maintain Sales Orders, Receiving Slips, and Installation Slips.
• Provide customers with installation updates and other relevant information.
• Handle customer complaints professionally and efficiently.
• Monitor spare parts inventory on a weekly basis.
• Work collaboratively with the team.
• Bachelor's Degree in Business Administration or any related field.
• Experience in customer service and coordinating with technicians.
• Computer literate.
• Strong customer service and communication skills. • Excellent problem-solving abilities.
• Team player with good organizational skills.
• Monitor installation progress.
• Respond promptly to customer inquiries via email, Viber, and other messaging platforms.
• Coordinate with customers regarding installation schedules and updates.
• Resolve field concerns and customer issues.
• Update customer information in HubSpot.
• File and maintain Sales Orders, Receiving Slips, and Installation Slips.
• Provide customers with installation updates and other relevant information.
• Handle customer complaints professionally and efficiently.
• Monitor spare parts inventory on a weekly basis.
• Work collaboratively with the team.
• Bachelor's Degree in Business Administration or any related field.
• Experience in customer service and coordinating with technicians.
• Computer literate.
• Strong customer service and communication skills. • Excellent problem-solving abilities.
• Team player with good organizational skills.