PAYMENTS & SHIPPING

Payments

As of now, we accept payments through offline bank deposits or PayPal. Personal and bank cheques and money order payments require a period of waiting before your payment will arrive and can be processed before your order can be shipped.

For payments via bank deposits, use your order number as a reference when processing your payment. Please notify us via email at info@rockford.com.ph when you have made your deposit so we can start processing your order

ORDERS

After you've placed your order and checked out, we will automatically send you an email confirming your purchase. We will send you another email informing you that your order has already been shipped.

What are the shipping companies you use to ship out orders?

In-house delivery team, Grab, and Lalamove

SHIPPING FEES, TIME AND AREAS

When will my order be shipped?

Through third-party logistics, we are able to ship nationwide. It would typically take seven (7) to fifteen (15) business days for us to ship your order if you are outside Metro Manila. Otherwise, we usually send your order within three (3) to five (5) business days if you are in Metro Manila. The faster you make your transaction, the faster you receive your order.

You will be able to track your order through our platforms and receive relevant updates on its status via email. When your order has already been packed and shipped, it will be marked as "Shipped".

Rockford is not liable to any late delivery and that delivery times indicated are only based on guidelines. Uncontrollable events, such as natural disasters can greatly affect the expected delivery time. We ask for patience in times like this as we will do our best to deliver and update you.

The stated delivery times are only guidelines and Rockford Marketing Corporation is not liable for any failed deliveries per the said times. Aside from that, uncontrollable events, such as natural disasters, can affect your order's delivery time. During these times, please be patient, and we will do our best to update you on your purchase.

How much is the shipping fee for an item?

For Metro Manila orders:
Free shipping for orders worth Php 5,000 and above
For orders below Php 5k, a flat rate shipping of Php 150 will apply

Customs

We also want to let you know that we have partnered with foreign brands and some products may be shipped from outside the country. Please be advised that SRPs are subject to change without prior notice. This may be  because of change or taxes and importation fee.

Order Cancellation

You can cancel your order if the item has not been dispatched from our office. Just have to contact us via email, info@rockford.com.ph or call us at 8245-3133 (loc. 120).

Warranties and Returns

All of our products cover a one-year warranty. If you receive a damaged or defective product, or it was damaged within a year of your purchase, you can bring it to our office at 722 Moriones St. cor Juan Luna, Tondo Manila. In order to return your product, you must provide the following: 

• Actual product with packaging still intact 
• Sales invoice of the said product

Note: Please send us an email at panasonic.service@rockford.com.ph  and wait for our confirmation before coming to our office. 

Lastly, if you received the wrong product/s, we encourage you to contact us immediately so we can handle the problem right away. Shipping costs are on us!